GUNIANG Shipping & Returns

Shipping Information

Welcome to GUNIANG! Here, we strive to provide the best shipping experience for our customers. Our shipping methods are reliable, and affordable. We take great care in packaging your orders to ensure they arrive in perfect condition. Your satisfaction is our priority! Our processing time can take up to 3 days.

We use tracked economy shipping through NZPost for all of our shipping.

Auckland Shipping:

Orders below NZ$20, flat rate shipping of NZ$9.99.

Orders above NZ$20, free shipping.

Shipping takes 3-5 business days from dispatch and can take longer during peak seasons and to rural areas.

Rest of New Zealand Shipping:

Orders below NZ$50, flat rate shipping of NZ$9.99.

Orders above NZ$50, free shipping.

Shipping takes 3-5 business days from dispatch and can take longer during peak seasons and to rural areas.

Shipping to Australia:

Orders below NZ$80, a flat rate shipping of NZ$20.

Orders above NZ$80, shipping is free.

Shipping takes 6-15 business days from dispatch and can take longer during peak seasons and to rural areas.

All of the above delivery timeframes are all target delivery days.

Return & Exchange Policy

Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.

Return & Exchange Policy

At GUNIANG, we want you to be completely satisfied with your purchase. If you change your mind or encounter any issues with the product, we offer refunds on all eligible orders returned within 30 days of delivery.

Under the Consumer Guarantees Act, you typically cannot return earrings and hair accessories for a change of mind, as these items are considered hygiene products once opened. However, if the products are faulty or damaged, you are entitled to a return or exchange under the Act.